Terms of service

TERMS OF SERVICE

Effective Worldwide

OVERVIEW

Welcome to Zeluna (“Company,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (the “Services”).

By accessing or purchasing from Zeluna, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, you may not use our Services.

1. ELIGIBILITY

You must be at least the age of majority in your jurisdiction to use our Services.

By using our Services, you represent that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account information.

2. PRODUCTS & REPRESENTATION

We strive to display products as accurately as possible. However:

  • Colors may vary by device.

  • Packaging may vary slightly.

  • Minor design variations may occur.

We reserve the right to modify or discontinue products at any time without notice.

All products are intended for personal use only and not for resale.

3. ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase.

We reserve the right to accept or decline any order at our discretion, including in cases of:

  • Suspected fraud

  • Pricing errors

  • Stock limitations

  • Suspicious activity

Orders are not final until payment has been processed and confirmed.

4. PRICING & TAXES

Prices are subject to change without notice.

Prices do not include:

  • Customs duties

  • Import taxes

  • International handling fees

Customers are responsible for complying with their local import laws.

5. SHIPPING & RISK OF LOSS

Delivery times are estimates only.

We are not responsible for delays caused by:

  • Carriers

  • Customs

  • Weather

  • Global disruptions

  • Force majeure events

Risk of loss transfers to the customer once the product is handed to the carrier.

6. RETURNS & REFUNDS

All returns are governed exclusively by our Refund Policy.

Failure to follow the return procedure may void refund eligibility.

7. INTELLECTUAL PROPERTY

All content on this website — including logos, branding, product descriptions, images, videos, and designs — is the property of Zeluna and protected by international intellectual property laws.

Unauthorized use is strictly prohibited.

8. USER CONDUCT

You agree not to:

  • Use the Services for illegal purposes

  • Commit fraud or chargeback abuse

  • Attempt to hack, scrape, or interfere with our site

  • Resell products without authorization

Violation may result in account termination and legal action.

9. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law:

All products and Services are provided “AS IS” and “AS AVAILABLE”.

We disclaim all warranties, express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

Some jurisdictions do not allow warranty exclusions. In such cases, limitations apply to the maximum extent permitted by law.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Zeluna shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Loss of data

  • Personal injury resulting from misuse of the product

  • Delays outside our control

Our total liability shall never exceed the amount paid for the product.

11. FORCE MAJEURE

We are not liable for failure or delay caused by events beyond our reasonable control, including:

  • Natural disasters

  • Pandemics

  • War

  • Government actions

  • Supply chain disruptions

  • Carrier delays

  • Customs processing delays

12. DISPUTE RESOLUTION & ARBITRATION

Any dispute arising from these Terms shall be resolved through binding arbitration in the State of [YOUR STATE], United States.

You agree to waive participation in class actions or class arbitration.

If arbitration is unenforceable in your jurisdiction, disputes shall be resolved in the courts of [YOUR STATE], United States.

13. GOVERNING LAW

These Terms are governed by the laws of the State of [YOUR STATE], United States, without regard to conflict of law principles.

14. SEVERABILITY

If any provision is found unenforceable, the remaining provisions shall remain in full force.

15. CHANGES TO TERMS

We may update these Terms at any time. Continued use of our Services constitutes acceptance of any updates.

16. CONTACT INFORMATION

Zeluna
Email: zeluna@use.startmail.com